This website (site) is provided to you free of charge, for your personal use, subject to these Terms and Conditions. By using Seren Popi Jewellery site and/or by placing an order with me, you agree to be bound by the Terms and Conditions set out below. If you do not wish to accept the Terms and conditions, you should discontinue the use of the site.

If you have any questions relating to these Terms and Conditions, please do not hesitate to contact me via email info@serenpopijewellery.co.uk

Please be advised that when placing an order online you will be automatically added to our future promotional emailing list.  Should you wish to opt out of promotional email activity, please click on the “unsubscribe” link which can be found on the bottom of any marketing email.

I do not share your private information with any third party companies or sites nor participate in the cold calling our customers.

Upon completion of the order process online you will receive an email from us acknowledging receipt of your order. Please note that at this point, you order has not been accepted. All orders are subject to acceptance by me, before dispatch. Should there be a problem, I will get in contact with you.

Once I have fulfilled your order you will receive a ‘Dispatch Confirmation’ email. This means that your order has left Seren Popi Jewellery and is now being shipped to your specified address. Please keep an eye on your spam/ junk folder.

My Right to Cancel an Order

Should I be unable to accept an order, I will be in contact with you regarding how we can next proceed.

Non-acceptance of an order may be the result of : An unauthorised payment

I will aim to be in contact with you as soon as a problem occurs so that we can find a resolution.

I take all reasonable care to ensure that product information displayed on this site is correct at the time of your ordering. All details, descriptions and prices appearing on the site are correct at the time they are entered on the system. I aim to keep the site update at all times; however, information appearing at a particular time may not always reflect the position exactly at the moment you place the order. Should this be the case, I will get in touch with you.

Every care is taken to ensure that the description and specifications of the jewellery is correct. Images of the jewellery are representative as a slight variation in the actual product may occur.

Please contact me if you are unhappy with any of the items you receive and I will happy to help.

Please note that the prices of items on this site are liable to change at any time. These changes will not affect orders that have been placed before this time.

All prices displayed on the site will be viewed as correct, except in cases of obvious error. These prices exclude delivery charges which will be applied upon checkout.

Upon receipt of an order and confirmation of payment in full, I aim to despatch within 1-2 Working days. Should there be a delay, for any reason, I will contact you to discuss how you wish to proceed.

I aim to provide the best quality products and service. If you are not completely satisfied with your order, please email me on info@serenpopijewellery.co.uk  to confirm return of the goods. I  require that these items are returned unused and in the original packaging, within 14 days from the day of dispatch.

Delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited.

Goods received damaged in transit will be replaced at no cost with free delivery, provided you inform me of any damage within three days of receiving the order.

Refunds will be processed according to the method of payment originally used for your order.

Products that have been personalised in any way are non-returnable, unless damaged in transit.

Promotional codes cannot be used in conjunction with any other offer including during our Sale periods.

“Money Off” promotional codes cannot be used in conjunction with any other offer or code and can only be applied to an order above the amount specified on the marketing email or promotional material received.
Promotional discount codes offered by Seren Popi Jewellery are only valid until the date specified and delivery charges will still apply.

If you return an item for a refund, having ordered with a money-off promotional code and your total order now equates to lower than the threshold for the original offer, you will no longer qualify for the monetary discount. I will therefore refund you the original price of the item, less the value of the code used.

Privacy

By using the Seren Popi Jewellery site, I assume consent of this and you warrant that all data provided is correct for our use only.

I may use the information provided, and any records of purchases made, in the creation of targeted marketing campaigns.

I do not share your private information with any third party companies or sites nor participate in the cold calling our customers.

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. The site use cookies to record session information by users, record user-specific information on the pages the visitor selects.

If you do not wish to accept cookies, you can modify your browser preferences to reject them. However, if you choose to reject all cookies, you may be unable to use parts of the site.

Disclaimer

Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Seren Popi Jewellery cannot accept any liability for any loss arising out of direct or indirect use of this information. I reserve the right to change the data, references, product
specifications, pricing or otherwise amend the contents in full or part at any time without notice.